Your Questions Answered
We've answered some of your frequently asked questions, any further questions please get in touch by email at [email protected].
- Do you have a phone number?
Yes, but unfortunately to an ongoing and intermittent issue with BT Business our phone lines are currently unavailable. Please contact us by email at [email protected] in the meantime. Sorry for any inconvenience caused.
- Do you require a deposit?
Yes, we will require a non-refundable, non-transferable deposit of 50% to confirm a booking. The remaining balance is to be paid at the end of the clean.
- Which areas do you cover?
Our team cover South West London and Surrey.
- How many carpet cleaners will you send?
Our carpet cleaning teams usually work in solo or in pairs.
- Do you supply the cleaning equipment and materials?
Yes, our cleaning teams bring all of the cleaning equipment and materials they need.
- What days and times do you work?
You can contact us at any time. Our cleaning teams work 7 days a week. First clean can start from 6:00am and the last clean finishing at 6:00pm.
- Do you have a price list of your services?
Yes, we have a simple price list.
- Do you provide free estimates and quotes?
Yes, we provide free instant online quotes, or alternatively can provide quotes by email and by phone. These are provided as 'blind' quotes or estimates.
- Do you provide free quote visits?
As standard, we provide free 'blind' quotes. This is because it helps to keep the costs of our cleaning service down and helps to significantly reduce our carbon footprint.
- Are your estimates and quotes accurate?
We have an intelligent system to calculate the cost of a wide variety of cleans, however, all estimates and quotes are provided as 'blind' (unless a site visit has been arranged). The price of the clean is accurate if the information supplied is accurate. For example, if a clean is a misrepresentated as an end of tenancy clean when it requires a longer, specialist deep clean this will mean the price provided will be inaccurate. Our team on the day can assess the clean and discuss the service pricing.
- Are you a registered company?
Yes, Cullens Cleaning is a division of Cullens Services Limited, a registered company in England and Wales, no. 10984086.
- Do you have any reviews from previous customers?
Yes, you can find all of our previous customer independent reviews over on Checkatrade.
- Are you Surrey Trading Standards approved?
Yes, we are vetted by Surrey Trading Standards– you can find our profile online on Trading Standards Approved.