Frequently Asked Questions
Below are some frequently asked questions regarding our domestic cleaning services across London and Surrey. If you require further information on our cleaning services then please read our full FAQs or get in touch with a member of our team.
What are your domestic cleaning operating hours?
You can contact us at any time. Our cleaning teams work 7 days a week. First clean can start from 6:00am and the last clean finishing at 6:00pm.
What does your domestic clean service do?
Our domestic cleaning service is designed to make your home sparkling clean.
Do you provide cleaning materials and equipment?
Yes, our domestic cleaning teams come fully prepared for the job.
How long will the clean take?
A domestic clean is customised to fit your needs and the size of your property.
Do you clean external windows or hard to reach internal windows?
We do not clean external windows, and only clean internal windows that are easily reached without the use of a ladder, this is due to the health and safety risks of working from heights.
Do you clean lofts?
No, due to health and safety risks, we are unable to clean lofts.
Do you clean blood, faeces, or bodily fluids?
No, our teams do not clean human or animal blood, faeces, or bodily fluids. This requires risk assessment and specialist cleaning.
Do you clean walls? Get rid of wall marks?
No, we are unable to clean walls and get rid of marks, this is best done prior to our domestic cleaning service commencing.
Do you get rid of tough carpet stains?
We can provide a basic carpet cleaning service optional add-on and our team treat the most obvious stains. There will be occasions where our team are unable to get rid of tough carpet stains. Our team will try, within the allocated service time, to reduce appearance of any tough stains.
Do you have any domestic cleaning reviews I can read?
Yes, we are members of Checkatrade where customers can leave honest, independent feedback on our service. You can find domestic cleaning reviews and all our other reviews on our Checkatrade page.
Do I have to pay for parking fees or congestion charges?
This is the only additional charge on top of your domestic clean. Our team will always strive to search for free parking or routes around the congestion charge, but where this is possible customers will be asked to cover these costs.
Do I need to be at the property?
For domestic cleans, this is not required, however, our team will discuss this when booking.
Do you charge VAT?
All prices provided including on our websites, on our estimate system, or by members of our team are excluding VAT, therefore VAT is charged in addition.